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  SHIPPING & RETURN POLICIES  

SHIPPING POLICY

DELIVERY

We deliver to your home or office via our nationwide store network. Products are dispatched from our premise in Bangi. Delivery normally takes between one (1) to seven (4) working days. 

The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box. You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs. 

We use local couriers POSLAJU to facilitate the delivery of our small items' deliveries. We are unable to deliver on Sundays and Public Holidays.  Delivery fees will not be refunded for items returned.

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Dangerous Items Delivery: We are unable to ship refrigerant  gas to Labuan, Sabah & Sarawak via courier service due to prohibit items for air feight.

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In the event of unsuccessful delivery due to an unattended recipient address upon arrival of goods, there will be no refund of delivery fees. Should the delivery need to be rescheduled, additional delivery charges will apply.

 

If you are unable to receive delivery of your items in person or if you haven't received them within a reasonable period, Contact Us for further instructions.

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CLICK AND COLLECT/IN-STORE PICKUP

When buying online, you also have the option to pick up your order from our premise in Bangi to avoid paying delivery charges. Simply select the Pick Up option. When you complete your payment we will send you an email order confirmation and  will contact you directly to confirm when your order will be ready to pick up.

Please note that only the person who placed the order may pick it up. When picking up your items, you're required to supply a copy of your order, NRIC and credit card used to make the purchase. (If you pay via FPX, your credit card is not required).
 

RETURN & EXCHANGE POLICY

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    And the general requirements for returns are as follows:

    1. You have proof of purchase (order invoice number and receipt).

    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.

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